Help & Contact
Support
Need a hand with Koloi? We're here to help with anything: your account, bookings, payments, or a problem in the app.
Contact us
Email us any time and we'll respond to you.
Include the email address on your Koloi account so we can find you faster.
Common topics
Account & sign-in
Trouble signing in, changing the email or phone number on your account, or updating your profile details? Email us and we'll sort it out.
Bookings
Questions about a booking you made through Koloi, including changing, cancelling, or a service centre not responding.
Payments & pricing
Koloi is free for drivers. Payments for services happen directly between you and the business. For a billing question, contact the business, and reach out to us if you need help getting in touch.
Report a problem
Something in the app not working right? Tell us what happened and what device you're on, and we'll get it fixed.
Helpful links
- Privacy Policy: how we handle your data.
- Terms of Service: the terms that apply when you use Koloi.
- Delete your account: how to permanently delete your Koloi account and data.